“Manj conducted a series of coaching sessions for our national contact centres’ leadership team with a view to our organisation being even more customer focused. The result was that the coaching injected a renewed energy, vibrancy and desire to provide excellence for our customer experience. This further resulted in a significant reduction in the number of customer complaints.”

Manj’s approach to team coaching goes beyond training and the simple transfer of knowledge.

He also explores any limiting factors that may be holding individuals and teams back, replacing them with empowering resources and supporting them in creating a vision, team identity, team values and a strategy that fully supports their business and personal goals.

Manj provides tailored coaching sessions for any sized team from the boardroom to the factory or trading room floor.

Below are some examples:

• Elite Team Performance
• The Winner’s Mindset
• Inspirational Leadership
• Creative Thinking
• The Merlin Approach to Increasing Sales
• Outstanding Customer Management & Support
• Communicating Skillfully & Effectively
• Speaker Coaching & Advanced Presentation Skills

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